In one of our buildings, the engineers decided to clear out an equipment room next to the MPOE without contacting IMG first. They didn't realize that telecom cabling ran through the space--until they cut cables and knocked out phone service to several tenants. We restored service as soon as possible, but a call to IMG ahead of time would have saved the tenants and building team from a major headache.
When in doubt, call IMG. We can handle anything that runs to or through the riser. No job is too big or too small.
IMG can be an advocate for your building. The riser manager needs to be involved from the start of projects like new backbones or DAS installs. We help the property team be sure that the plans keep the building's infrastructure in good shape and installation goes smoothly.